Electronic ticketing is a way of arranging all the reservation and flight details you require electronically rather than on paper.  Electronic ticketing performs the same tasks as traditional ticketing but faster, more securely and in a more practical way.  All details are kept within the computer system, and therefore all possible changes in reservations, refunds, check in details etc. can be undertaken electronically based on the information submitted during registration.

“Passenger ticket”: is transportation document of passenger and baggage by air plane, and is an evidence of carriage contract; of which terms, notices and the coupons form part. The “passenger ticket” or “ticket” means either “passenger ticket and baggage check” in paper (paper ticket) or electronic ticket.

“Electronic ticket”: is a ticket in electronic form, including all information pertaining to the usage of carriage services of Vietnam Airlines (VN) instead of paper ticket. Electronic ticket (E-ticket) has all information as shown in the paper ticket of VN and VN takes the responsibility to store the E-ticket data base and guarantees smooth travel for passengers.

“Passenger and baggage carriage contract”: is a dossier of E-ticket, carriage conditions, tariffs of VN and other written agreements of both parties.

Advantages of E-ticket to passengers

More secure because you can avoid risks of lost, torn, crushed or crumpled, folded, dirty ticket.

Faster check-in process.

It is easier for VN staffs to make changes to E-ticket upon required because ticket information retrieval is faster and more precisely.

More convinient transaction between the airline and passengers when E-ticket will be sold via the Internet.

In the future, when it is possible, you can perform self check-in for saving time.